New Shipping Policies for Wildhorse Innovations

Since our inception in April of this year, Wildhorse Innovations has offered flat rate shipping on all orders.  However, as we expand our product offerings to include more and more items of general interest to the home machinist, flat rate shipping has become a money losing proposition.  (We can't ship a 50 lb. milling vise for $7.00.)

All of the shipping calculation programs available to us fail to take into account unusual circumstances.  As an example, to ship 40 lbs. of cutting tools will normally cost over $25.00.  But 40 lbs. of cutting tools will quite often fit into a Priority Mail Medium Flat Rate Box which can be shipped for under $10.00.

We wanted a system that will offer the lowest possible shipping cost to our customers.

A recent addition to our online catalog is a variation of "Per Item Shipping".  Each  item has two shipping costs assigned to it, a "1st Item" cost and an "Additional Items" cost.  These costs are listed on the item description page.

Here's where we differ from most other companies.

When computing the shipping charges we take the "1st Item" shipping cost for the heaviest (most expensive to ship) item.  This "1st Item" cost becomes the base for shipping charges.

For every other item in your order we add the "Additional Items" cost for that item, even if you are ordering only one of that item.  To that total we add a $2.50 "Handling Charge".  However, as you will soon see, this is a handling charge in name only.

We use the $2.50 handling charge to compensate for orders that contain only very small items and may be shipped by First Class Mail.  These small items will list very low shipping costs (sometimes under $1.00).  Shipping for these small items will normally never exceed $5.00.

Now for the good news.  You will always be charged the lower of the actual shipping costs, or the computed shipping costs.  So if you are charged $8.00 shipping on your online order and we can ship your items in a Small Flat Rate Priority Mail Box for $4.80, you will receive a refund of $3.20.

Likewise, if you are charged $8.00 shipping in your online order and we need to use a Medium Flat Rate Priority Mail Box (which ships for $9.80), you will be charged only the $8.00 shown on your order.

To repeat; You will never be charged more than is shown on your online order.  And if the actual shipping charges are less than the amount shown on your order, you will receive a refund of the difference.

Please email us at info@wildhorse-innovations dot com with questions or comments.